Canadian Transportation Agency Symbol of the Government of Canada

Provincial and Territorial Government Authorities (dealing with consumer matters including travel)

Table of Contents

Newfoundland and Labrador

Consumer Affairs Officer
Department of Government Services and Lands
P.O. Box 8700
2nd Floor, West Block
St. John's NL
A1B 4J6

Tel.:
709-729-2600
Fax:
709-729-3205
Web site:
www.gov.nl.ca/gs

Prince Edward Island

Department of Consumer and Corporate Services
P.O. Box 2000
95 Rochford St.
4th Floor, Shaw Building
Charlottetown PE
C1A 7N8

Tel.:
902-368-5653
Fax:
902-368-5283

Nova Scotia

Service Nova Scotia & Municipal Relations
Mail Room, 8 South, Maritime Centre
1505 Barrington Street
Halifax, NS
B3J 3K5

Tel.:
902-424-5200
Fax:
902-424-0720

New Brunswick

Department of Justice - Consumer Affairs Branch
Provincial Government
670 King Street
Fredericton NB
E3B 5H1

Tel.:
506-453-2659
Fax:
506-444-4494
E-mail:
al@gov.nb.ca

Quebec

Office de la protection du consommateur
Gouvernement du Québec
400, boulevard Jean-Lesage, bureau 450
Québec QC
G1K 8W4

Tel.:
1-888-672-2556
Web site:
www.opc.gouv.qc.ca

Ontario

The Travel Industry Council of Ontario (TICO)
2700 Matheson Blvd. East
Suite 402, West Tower
Mississauga ON
L4W 4V9

Tel.:
905-624-6241
Toll-free:
1-888-451-TICO
Fax:
905-624-8631
Web site:
www.tico.ca

Manitoba

Consumer and Corporate Affairs
Consumers' Bureau
302 - 258 Portage Avenue
Winnipeg MB
R3C 0B6

Tel.:
204-945-3800
Toll-free within Manitoba :
1-800-782-0067
Fax:
204-945-0728
E-mail :
consumersbureau@gov.mb.ca
Web site:
www.gov.mb.ca/fs/cca/cpo

Saskatchewan

Saskatchewan Justice
Consumer Protection Branch
1919 Saskatchewan Drive, 5th floor
Regina SK
S4P 3V7

Tel.:
306-787-5550;
Toll-free number in Saskatchewan :
1-888-374-4636
Fax:
306-787-9779
E-mail :
consumerprotection@justice.gov.sk.ca
Web site:
www.saskjustice.gov.sk.ca

Alberta

Alberta Government Services
3rd Floor, 10155 - 102nd Street
Edmonton AB
T5J 4L4

Tel.:
780-427-4088;
Toll-free number in Alberta only :
1-877-427-4088
Fax:
780-422-9106
E-mail :
government.services@gov.ab.ca
Web site:
www.gov.ab.ca/gs

British Columbia

Business Practices and Consumer Protection Authority
The Travel Assurance Fund
PO Box 9244
Victoria, BC
V8W 9J2

Tel.:
604-320-1667
Toll-free number :
1-888-564-9963
Fax.:
250-920-7181
E-mail:
info@bpcpa.ca
Web site:
www.bpcpa.ca

Yukon

Department of Community Services
Consumer and Safety Services
Yukon Government
P.O. Box 2703
Whitehorse YT
Y1A 2C6

Tel.:
867-667-5111
Fax:
867-667-3609
E-mail:
consumers@gov.yk.ca
Web site:
www.gov.yk.ca

Northwest Territories

Senior Policy Advisor
Community Operations
Municipal and Community Affairs
#600 5201-50th Avenue
Yellowknife NT
X1A 3S9
N.B.: The Office handles consumer complaints by attempting to mediate disputes between the consumer and business (regardless of the nature of the business).

Tel.:
867-873-7125
Fax:
867-873-0152
E-mail:
michael_gagnon@gov.nt.ca
Web site:
www.maca.gov.nt.ca

Nunavut

Department of Justice
Territorial Government
Postal Bag 800
Iqaluit NT
X0A 0H0

Tel.:
867-975-6200
Fax:
867-975-6215