By administering transportation regulations and providing dispute resolution services, the Agency ensures that transportation users, commercial shippers and individual travellers receive the protection provided for them in the legislation, if market forces alone do not result in fair, reasonable service.
In doing so, the Agency constantly sets, and strives to achieve, the highest performance standards.
Operational plans integrate multi-year budgeting and planning into resource management allocations by 2008-09
Three-year budgeting and strategic planning process introduced incorporating the following into Agency operational plans:
Performance measures and reporting
Human resource and information management and technology planning
Superior performance and accountability
Due to the implementation of a new organizational structure, which took effect on April 1, 2008, the Agency is now in a better position to manage workloads, respond to complex cases quickly and adapt to ongoing changes in its operating environment.
The Agency is also committed to meeting the accountability requirements of a federal government organization. A new Governance Framework and significant changes to committee structures have ensured that the Agency is now equipped with a comprehensive and integrated model for management, including ensuring that performance targets are being met.
New governance and committee structure in place to guide and oversee strategic priorities implementation and operational delivery by 2008-09
New framework implemented in October 2008
Four new committees designed to focus efforts and resources on achieving Strategic Plan and operational objectives in place as of December 2008
The Agency's results-focussed Performance Measurement Framework establishes benchmarks and determines the level of service delivery it needs to achieve. These benchmarks are used to track how closely objectives and specific targets are being met and to support short- and long-term decision-making.
Faster-than-expected progress has been made on a number of performance targets. The Agency is seeing real and tangible benefits from its evaluations of business processes and the identification of opportunities to improve efficiency, while maintaining the high quality and reliability of its services.
Development of an Integrated Risk Management Framework by 2008-09
Risk Management and Legal Risk Management Framework approved by Executive Committee in 2008-09
Updating of Corporate Risk Profile underway, to be approved by the Agency in 2009-10
Full implementation of Performance Measurement Framework and ongoing reporting on performance measures by 2008-09
Agency Performance Measurement Framework approved by Treasury Board Secretariat in 2008