Types of Rail Complaints

Part of the Canadian Transportation Agency's mandate is to help resolve disputes between railways and other parties, or between railways. The Agency investigates complaints about the following topics:

• Interswitching
• Level of Service
• Rail Noise and Vibration Complaints
• Railway Crossings
• Railway Line Construction
• Rates
  • Competitive Line Rates
  • Joint Rates
  • Single Line Rates
• Running Rights and Joint Track Usage
• Transfer and Discontinuance of Railway Lines

To see a list of active cases, visit new applications/complaints.

Alternative Dispute Resolution Methods

In most disputes, railways and other parties can resolve matters by negotiating agreements themselves. When negotiations break down, a number of dispute resolution alternatives are available:

• How the Agency handles disputes
• Mediation
• Final Offer Arbitration